Most municipalities use Facebook and Twitter, but the collaboration on these platforms is practically non-existent. Although we all are aware that social media is extremely important in this digital age, government needs to put forth an effort specifically tailored to creating citizen engagement and collaboration. The Canadian town of Stratford is doing just that.
Entries in citizensourcing (17)
When citizen participation is limited to town halls and public meetings, it's easy to assess who the participants are - just scan the seating area and you'll probably see the few regular attendees. Now that citizen participation is moving online and beyond the usual suspects, a new kind of demographic survey is needed. We recently did an audit of our registered CivicIdeas users to get a better sense of the composition of participants. What we’ve learned is that a wider demographic spread is actively participating in online community engagement. The sampling below was collected from over 5,000 registered CivicIdeas users.
Last week, my colleague Pete Fecteau, Prototype Engineer, and I had the pleasure of traveling to Austin, TX to conduct in-person user research for Granicus’ CivicIdeas application. We heard a lot of really interesting thoughts around citizen engagement, above and beyond how CivicIdeas supports that.
Election Day reminds us of the importance of preserving and improving citizen collaboration which helps all levels of government represent the concerns, goals, and priorities of the people. Participation in government doesn't start and stop with Election Day. Citizens always have an opportunity to get involved.
Connecting government to citizens is the most effective way to bring about better communities, better societies, and better government. Offering a website and a phone number is not nearly enough. As a result, we created an all in one tool for governments to take advantage of crowdsourced ideation, focused conversation, and agenda item feedback.
The new public engagement, enabled by technology, is making participatory governing a much stronger and meaningful component for all levels of the public sector. Yesterday, nearly 100 government professionals attended an online presentation focused on the growing trend of cooperative online public engagement. You can view the presentation here.