It’s easy to get stuck in old ways of doing things. It doesn't matter if it takes longer or requires more work; it’s familiar and gets done almost completely out of habit. Tom Spengler, Granicus CEO, led a great session at IIMC which showed municipal clerks how to break old habits and work smarter. There was clearly a lot of interest in this topic. The room was packed with 80-100 people!
Since the session was two hours, I’ve summarized below 4 ways to help government work smarter. Additionally, we’ve published a few short video clips from the session.